Customer Satisfaction Survey

Your information:

Company Name (required)

Your Name and Last Name (required)

Your Position (required)

Your Email (required)

Please give a rating from 1 to 5 to the following (1 being poor and 5 being excellent)
Also please mark as N/A if not applicable or not known

Is our Response time to an enquiry acceptable? (required)

Is our Response time to your queries acceptable? (required)

Rate the quality of feedback on enquiries. (required)

Rate the quality of feedback on processes. (eg. Tracking of order) (required)

Rate the professional attitude of Oilflow staff that you deal with. (required)

Rate the ease of understanding of quotes submitted by us. (required)

Rate the correctness of invoices received from us. (required)

Rate the overall appearance of packaging of items delivered by us. (required)

Rate the overall quality and durability of products supplied by us. (required)

Are goods delivered on the agreed delivery date? (required)

Rate professionalism and service of our delivery drivers. (required)

Rate professionalism and service of dispatch clerks when you collect product from us. (required)

Rate appearance, professionalism and product knowledge of our sales representatives. (required)

In your opinion, is there anything that we can do to improve the quality of our service to your company?